Patient Portals With 60%+ Adoption Rates
The average patient portal has a 25% adoption rate. That's because most portals are built for compliance checkboxes, not for patients. We build portals that patients open on their own — because finding a lab result takes 3 taps, not 3 minutes.
What is a Patient Portal?
A patient portal is a secure web and mobile application that gives patients direct access to their health information and clinical services. Done right, it's the front door to your health system — where patients schedule appointments, message their care team, view test results, pay bills, and manage their health between visits. Done wrong, it's a forgotten login credential gathering dust.
- Real-time access to lab results, imaging reports, and visit summaries
- Secure messaging with care teams that gets responses within hours, not days
- Online scheduling with real-time provider availability and waitlist management
- Mobile-first design that works for patients aged 18 to 85
Patient Portal Capabilities
Everything your patients expect from a modern healthcare experience — and a few things they didn't know they needed.
Health Records Access
Patients view lab results, medications, immunization records, visit summaries, and care plans in plain language. Abnormal results get highlighted with clear explanations — not just a red flag and a 'call your doctor' message.
Secure Messaging & Communication
HIPAA-compliant messaging between patients and care teams with photo/document attachment support. Smart routing sends messages to the right staff member. Auto-responses for common requests reduce inbox volume by 30%.
Online Scheduling & Check-In
Real-time appointment booking with provider preferences, digital intake forms, insurance card capture, and pre-visit questionnaires. Patients complete check-in from home — saving 12 minutes of wait room time per visit.
Bill Pay & Financial Transparency
View itemized statements, set up payment plans, and pay online. Cost estimates before procedures so patients aren't blindsided. Integration with major payment processors and HSA/FSA card support.
Mobile App with Push Notifications
Native iOS and Android apps with biometric login, push notifications for new results and messages, and offline access to health records. Appointment reminders that actually reduce no-show rates by up to 38%.
Proxy Access & Family Management
Parents manage children's health records, adult children help elderly parents, and caregivers access delegated accounts — all with granular permissions and audit trails that satisfy HIPAA requirements.
Patient Portals for Different Care Settings
Every healthcare organization has different portal needs. Here's how we customize for each setting.
Multi-Specialty Medical Groups
A unified portal across primary care, cardiology, orthopedics, and other specialties. Patients see one health record, one message inbox, one schedule — not a different portal for every department. One 15-practice group saw portal adoption jump from 22% to 64% after consolidation.
Pediatric Practices
Parent proxy accounts, growth chart tracking, immunization schedules with school-form generation, and age-appropriate health education. When the child turns 18, their account transitions to independent access with parental consent workflows.
Community Health Centers (FQHCs)
Multi-language support (we've built portals in 12 languages), health literacy-optimized content at a 5th-grade reading level, and integration with social determinants of health screening tools. Designed for populations that may have never used a patient portal before.
Post-Acute & Rehabilitation Facilities
Discharge planning portals with medication lists, follow-up appointment scheduling, physical therapy exercise libraries with video instructions, and caregiver communication tools. Reduces 30-day readmission rates by keeping patients engaged after discharge.
How We Build Patient Portals
A process focused on driving adoption — because a portal nobody uses is a portal nobody needs.
Patient Journey Mapping
We interview real patients and front-desk staff to identify every touchpoint. What tasks do patients call about most? What information do they need between visits? Where do they get frustrated? The portal should solve these specific pain points.
EHR Integration Architecture
We map the data flows between your EHR (Epic MyChart, Cerner HealtheLife, or others) and the portal. Decide what's pulled in real-time vs. batch-synced, and design the bidirectional write-back for scheduling, messaging, and intake forms.
UX Design & Accessibility Testing
Designs tested with patients across age groups and tech comfort levels. WCAG 2.1 AA compliance verified. Content written at a 6th-grade reading level. Large touch targets, clear typography, and high-contrast modes for visually impaired users.
Build & Integration Testing
Agile development with EHR integration testing in each sprint. We validate data accuracy by comparing portal displays against the EHR source. Every feature gets tested on real devices — including older Android phones and iPads.
Pilot Launch & Adoption Optimization
Soft launch with 500-1,000 patients. We track activation rates, feature usage, and drop-off points. Then we iterate — adjusting onboarding flows, simplifying navigation, and fixing whatever's causing patients to abandon the portal.
Full Rollout & Ongoing Optimization
Phased rollout across your full patient population with marketing support (enrollment emails, QR codes for waiting rooms, staff scripts). Monthly analytics reviews to continuously improve adoption and engagement metrics.
Ready to get started? Let's discuss your project.
Patient Portal Pricing Models
From standalone portals to enterprise platform extensions — pick what matches your needs.
Standard Patient Portal
A fully functional patient portal with the core features most practices need. Ideal for single-location or small group practices.
Custom pricing based on your requirements
- Health records viewing and lab results
- Secure messaging with care team
- Online appointment scheduling
- Bill pay and statement access
- Mobile-responsive web portal
Advanced Patient Engagement Platform
Full-featured portal with native mobile apps, advanced EHR integration, and patient engagement tools for larger organizations.
Custom pricing based on your requirements
- Everything in Standard plus:
- Native iOS and Android apps
- Deep EHR bidirectional integration
- Proxy access and family management
- Multi-language support
- Push notifications and engagement campaigns
Enterprise Portal Modernization
Replace or upgrade your existing portal with modern UX, improved performance, and higher adoption rates.
Custom pricing based on your requirements
- Current portal UX audit and gap analysis
- Incremental modernization approach
- Data migration from existing portal
- Patient re-enrollment strategy
- Custom integrations with enterprise systems
Patient Portal Development Questions Answered
Quick answers to the questions we hear most often.
We connect through your EHR's standard APIs — Epic's FHIR R4 and Open.Epic APIs, Cerner's Millennium FHIR APIs, or athenahealth's More Disruption Please APIs. For systems without modern APIs, we use HL7v2 interfaces or direct database views (read-only). The integration typically takes 4-6 weeks, including testing against your production data schemas.
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Ready to Get Started with Patient Portal Development?
Let's discuss your project and discover how we can help you achieve your business goals with our expert team.