Essentials
For a single site that just needs the asking done.
£195$249a month
Up to 150 eligible customers a month
Setup free until 5 Dec- One channel (SMS or email)
- One request and one reminder
- Weekly delivery checks
- Monthly email report
Managed Google review follow-up for clinics, salons and local businesses
Your happiest customers leave without saying a word. We make sure every one of them is asked.
After every completed visit, we send one honest Google review request, and one reminder if it’s ignored. Concerns go straight to your manager. On the 1st of each month you get a plain-English report. We set it up in 15 working days and run it every day after that.
From £195$249 a month per location. Setup free for founding clients until 5 December.
- No review gating
- No incentives
- One reminder, never more
- Live in 15 working days
The problem
Asking for reviews is the job nobody owns.
Reception is busy. The moment passes. The client who loved their visit goes home happy and says nothing, while the one who didn’t goes straight to Google. A month goes by without a new review, and your profile starts to look quiet next to the clinic down the road.
What local customers told BrightLocal in 2026
85%
are more likely to use a business after reading positive reviews
74%
look at reviews written in the last three months
31%
will only use a business rated 4.5 stars or higher, up from 17% a year earlier
80%
are more likely to use a business that replies to all its reviews
Source: BrightLocal Local Consumer Review Survey 2026, 1,002 US consumers surveyed in February 2026.
How it works
One visit, start to finish.
Here’s what happens after every completed appointment, without anyone at your front desk lifting a finger.
14:30
Visit marked complete
Your booking system tells us, or your front desk taps one button. Cancelled, unfinished and repeat visits never trigger a message.
A booking card shows the visit as completed at 14:30.
16:30
The request goes out
Two hours later, in daytime hours, by SMS or email. Every eligible customer gets the same wording.
The customer’s phone shows the review request, marked delivered.
+48 hours
One reminder, only if it wasn’t opened
If the link hasn’t been opened, one polite reminder follows. Then we stop. Nobody gets chased.
Two days later, one shorter reminder, then the sequence stops.
Same day
A new review, or a concern for your manager
Customers who want to share their experience go straight to your Google review page. Anyone who replies with a problem is passed to your named manager straight away.
A new five-star review, and a customer reply passed to the manager at 16:42.
1st of the month
Your report arrives
Seven numbers in plain English, and a short call to go through them.
An example report email for November.
Try it
See your review request before you buy.
Type your business name and watch the message your customers would get.
For clinics, messages never mention a treatment.
The rule we build around
Every eligible customer gets the same invitation.
Plenty of review tools send a quick star rating first and only pass 4 and 5 star customers on to Google. Google’s own policy forbids selectively asking for positive reviews, and it can remove reviews gathered that way. We ask everyone the same way, offer nothing in return and never tell anyone what to write. The reviews you get are real, and they stay up.
For clinics, messages never mention a treatment. They thank the patient for visiting, and that’s all.
Review gating
Only happy customers are sent to Google. The rest are diverted to a private form.
What we never do
- Filter customers by how happy they were
- Offer discounts, gifts or prize draws for reviews
- Ask staff to collect reviews from customers on the spot
- Suggest what to write or which staff member to name
Your numbers
How many customers go home without being asked?
About 225 customers a month go home without being asked.
What asking everyone could look like
- Todayabout 4 a month
- With follow-upabout 14 a month
An illustration using your numbers and your assumptions. It isn’t a forecast or a promise. Customers decide whether to leave a review.
Managed covers this.
Packages
Pick the level of help you want.
Prices are per location, per month. Setup is a one-off £295$350 per location, free for founding clients until 5 December.
Show prices in
Recommended Managed
The full service. We run it, watch it and report on it.
£295$350a month
Up to 300 eligible customers a month
Setup free until 5 Dec- SMS and email
- One request and one reminder
- Failure checks every business day
- Concerns routed to a named manager
- Monthly report and a 20-minute review call
- Review QR card for the front desk
Managed + Replies
For businesses that also want every review answered.
£445$549a month
Up to 300 eligible customers a month
Setup free until 5 Dec- Everything in Managed
- A reply to every Google review within 2 business days, with sensitive replies sent to you for approval first
- 4 Google Business Profile posts a month
- Quarterly review benchmark against your top local competitors
Group
For 3 or more locations under one owner.
From£245$299per location, per month
Up to 300 eligible customers per location
Setup free until 5 Dec- Managed or Managed + Replies at every site
- One combined report with a location league table
- One group setup fee
- A named account lead
- Busier sites priced on request
SMS and email are billed at cost, with a monthly cap you agree and we never go over. Prices exclude VAT.Prices exclude applicable taxes. Minimum term 3 months, then 30 days’ notice.
Compare everything
| Feature | Essentials | Managed | Managed + Replies | Group |
|---|---|---|---|---|
| Eligible customers a month | 150 | 300 | 300 | 300 per location |
| Channels | SMS or email | SMS and email | SMS and email | SMS and email |
| Requests per customer | 1 + 1 reminder | 1 + 1 reminder | 1 + 1 reminder | 1 + 1 reminder |
| Delivery checks | Weekly | Every business day | Every business day | Every business day |
| Concerns routed to your manager | No | |||
| Monthly report | Report + 20-min call | Report + 20-min call | Combined report + league table | |
| Replies to Google reviews | No | No | Within 2 business days | Optional per site |
| Google Business Profile posts | No | No | 4 a month | Optional per site |
| Competitor review benchmark | No | No | Quarterly | Optional per site |
| Front-desk QR card | No | |||
| Named account lead | No | No | No | |
| Setup | £295$350 | £295$350 | £295$350 | £695$895 per group |
Black Friday · Founding 10
Setup free, and this year’s price locked for 12 months.
We’re taking 10 founding locations. Sign by Friday 27 November and you’re live before Christmas. Sign by Saturday 5 December and you’re live in the first week of January.
Offer ends in
Offer ends Saturday 5 December at 11:59pm UK time
What founding clients get
- Setup fee waived
- Monthly price locked for 12 months
- Pay the first 3 months upfront and we add a 7-Day Google Profile Glow-Up at no extra cost
- A named North Rose lead for the first 90 days
Ends Saturday 5 December at 11:59pm UK time, or when 10 locations are taken. We’ll ask whether we can share your before-and-after numbers. You can say no.
Our guarantees
We carry the risk on the parts we control.
The coverage guarantee
Every eligible completed visit gets its request. If we miss more than 2% of them in a month for a reason on our side, that month’s fee is on us.
The 60-day guarantee
If you get fewer new Google reviews in your first 60 live days than in the 60 days before we started, we refund your setup fee. Founding clients get their second month free instead. It applies when you complete at least 100 eligible visits a month and mark them complete.
Customers decide whether to leave a review and what to say. We can’t promise ratings, and we won’t pretend to.
Your monthly report
Seven numbers, in plain English, on the 1st.
A click isn’t a review, so we report them separately and never count one as the other. Google doesn’t tell us who wrote which review, so we compare your new reviews with your baseline instead of claiming credit for each one.
From North Rose · 1 December
Review report · November · Your Clinic
Requests sent each day (example)
- Eligible completed visitsHow many customers could rightly be asked this month
- 312
- Requests sentWhether every eligible customer was actually asked
- 312 (100%)
- Delivered and failed messagesWhether the asks reached people, and what we fixed when they didn’t
- 305 delivered · 7 failed, fixed
- Unique review-link clicksHow many customers engaged with the invitation
- 58
- New public Google reviewsHow your review activity changed against your baseline
- 17 (baseline 4)
- Customer concerns and response timeWhether unhappy customers were heard, and how quickly
- 3 · average 2h 10m
- Rating and review countWhere your profile stands today compared with the day we started
- 4.6 stars · 148 reviews (was 4.4 · 131)
Is this for you?
A good fit if
- You complete at least 100 visits or jobs a month
- Your system or your team can mark a visit as complete
- Your customers have agreed to hear from you
- Someone on your team owns customer concerns
Not a fit if
- You only want 5-star reviews. We ask everyone, because that’s Google’s rule.
- You want to offer discounts or gifts for reviews
- You see fewer than about 50 customers a month
- You can’t tell when a visit is actually finished
Why North Rose
Built by an agency that already runs regulated UK clinic marketing.
North Rose Technologies has run digital marketing for clients in the UK, US and UAE, including CQC-regulated aesthetic and weight-loss clinics. We build on GoHighLevel every day and published our own GoHighLevel MCP server with 64 tools. Your review follow-up runs on the same stack.
UK · US · UAE
Clients across all three markets
CQC
Regulated clinic clients, compliance built in
64 tools
In our published GoHighLevel MCP server
Questions owners ask us
Will this get us only 5-star reviews?
No, and nothing honest can. We ask every eligible customer the same way. Happy customers who’d never have thought to write now get a nudge, and that’s usually where the lift comes from. Concerns go to your manager so you can put things right.
Can we offer a discount or a prize draw for reviews?
No. Google forbids incentives for reviews and removes reviews it finds were incentivised. We won’t set it up, because it puts every review you’ve earned at risk.
What happens when a customer is unhappy?
Their reply goes to your named manager straight away. They still get the same invitation as everyone else, because filtering people out by mood is exactly what Google forbids.
Do we need GoHighLevel?
No. We run the follow-up on our own GoHighLevel platform, and your booking system only needs to tell us when a visit is complete. If you already use GoHighLevel, we can build it in your account instead.
Our booking system can’t send a “completed” signal. Can we still do this?
Yes. Your front desk taps one button when a visit finishes, or we set up a daily import from your system. We’ll choose the right option with you on the fit call.
How do you handle customer data and consent?
We only message customers who’ve agreed to hear from you, every message carries an opt-out, and no message mentions what treatment or service someone had. You stay in control of your customer data and we act on your instructions.
What does messaging cost?
SMS and email are billed at cost with no markup, usually a few pence per SMS. You set a monthly cap and we never go over it.SMS and email are billed at cost with no markup, usually a few cents per SMS. You set a monthly cap and we never go over it.
How long is the contract?
Three months to start, because the first full month live is the first fair comparison. After that it’s monthly, with 30 days’ notice.
Every customer asked. Every month reported.
Answer a few quick questions, then pick a time. In 15 minutes we’ll tell you straight whether review follow-up will pay off for your business.
Google is a trademark of Google LLC. North Rose is not affiliated with or endorsed by Google.