Refund and Cancellation Policy

1. Who This Policy Applies To

This policy covers services purchased from North Rose Technologies LLP ("Company," "we," "our," or "us"). We sell our services to businesses, not to individual consumers.

If a signed statement of work or service agreement sets out different refund or cancellation terms, that agreement applies. Nothing in this policy limits any legal rights you have that cannot be waived.

2. Free Consultations

Consultations are free. You can cancel or reschedule at any time using the link in your confirmation email, or by contacting us.

3. First-Month Satisfaction Refund

We want you to be confident in your decision to work with us. If you are not satisfied with our services during your first month, you can request a refund of the fees for that first month.

To use this, contact us before the end of your first month and tell us what has not met your expectations. We would always like the chance to put things right, and we will discuss that with you, but the choice of a refund is yours.

4. Hiring Developers and Dedicated Teams

4.1 Three-Month Replacement Guarantee

Once a developer has been hired, if they are not the right fit at any point during the first three months, tell us and we will replace them with a developer of equivalent skills and experience, at no extra cost.

4.2 Billing and Ending an Engagement

Dedicated engagements are billed monthly in advance, with a minimum commitment of one month. After the first month, you can end the engagement with two weeks' written notice, and we bill through the end of the notice period.

5. Cancelling a Service

5.1 Projects

You can cancel a software, web, app, AI or other project at any time by telling us in writing. We stop work and do not invoice you for milestones we have not started.

5.2 Monthly Services

Monthly services such as SEO, digital marketing and agent-ready websites can be cancelled with 30 days' written notice.

When an agent-ready website service ends, we switch off the assistant and the files we publish for your site, and delete your knowledge base and conversation records in line with our Privacy Policy. You will need to remove the snippet, plugin or configuration entry from your site.

6. Advertising Spend

Advertising spend is paid directly to Meta, Google and other platforms, and budget held in your own ad account stays with you. If we hold advertising budget on your behalf, we return any unspent balance when the engagement ends.

7. Third-Party Purchases

Some things we purchase for you, such as domains, hosting, software licenses, stock assets, API usage or app store fees. If a provider issues a refund on one of these purchases, we pass it on to you in full.

8. How to Request a Refund, Replacement or Cancellation

Email info@northrosetechnologies.com from the address on your agreement. Include your company name, the service, and whether you are requesting a refund, a replacement or a cancellation.

We confirm receipt in writing within two business days. Requests and notice periods count from the date we receive your email.

9. How Refunds Are Paid

Once we have approved a refund, we pay it within 14 business days, to the original payment method and in the currency you paid in. Any bank charges or exchange rate differences applied by your bank or payment provider are set by them.

10. If We End an Engagement

If we end an engagement for any reason other than non-payment or a breach of your agreement, we refund everything you have paid in advance for work we have not delivered.

If we end it because of non-payment or a breach, you pay for the work done up to that point.

11. Disagreements

If something has gone wrong, talk to us first. Most problems are resolved in a conversation.

Please contact us before raising a chargeback with your bank, so we can resolve it directly. Our Terms of Service set out the governing law.

12. Changes to This Policy

We may update this policy from time to time. The version in place when you signed your agreement or made your payment applies to that engagement.

13. Contact Information

For questions about this policy, please contact us: