AI-Powered Customer Service Automation for SupportAI
Intelligent automation that scales with your business
About the Project
SupportAI, a rapidly growing SaaS company, was overwhelmed by customer support requests. Their team was struggling to keep up with volume while maintaining quality. They needed an intelligent solution that could handle routine inquiries while escalating complex issues to human agents.
The Challenge
With customer base growing 300% year-over-year, SupportAIs support team was drowning in tickets. Response times were increasing, customer satisfaction was declining, and hiring enough agents wasnt financially sustainable.
Key Pain Points
- Average response time of 24+ hours frustrating customers
- Support costs consuming 40% of operational budget
- Repetitive inquiries taking up 70% of agent time
- Unable to provide 24/7 support coverage
- Inconsistent responses leading to customer confusion
Our Solution
We developed an AI-powered customer service platform with intelligent chatbots, automated workflows, and smooth human handoff when the situation calls for it.
Intelligent Chatbot
GPT-powered chatbot trained on company knowledge base, capable of handling complex conversations and providing accurate, contextual responses.
Smart Ticket Routing
AI-driven ticket classification and routing ensuring the right issues reach the right agents with full context.
Automated Workflows
Self-service workflows for common requests like password resets, billing inquiries, and feature explanations.
Human Handoff System
Smooth escalation to human agents when the AI detects complex issues or customer frustration, with full conversation context carried over.
Technologies Used
The tools and technologies that powered this solution
Measurable Success
The tangible outcomes achieved through our partnership
Decrease in customer support operational costs
Increase in customer satisfaction scores
Of inquiries resolved without human intervention
Round-the-clock support coverage achieved
“The AI solution North Rose built for us is nothing short of remarkable. We went from drowning in tickets to having a scalable support system that our customers actually prefer. The cost savings have been transformative for our business.”
Visual Highlights
