Importance of Healthcare Digital Marketing: Help Your Practice Thrive


The healthcare industry is rapidly evolving, and staying competitive requires more than just providing excellent medical services.

Digital marketing has become a cornerstone for businesses across various industries, and healthcare is no exception.

It is not just about having a website or a social media presence; it involves a strategic approach to connect with patients, provide valuable information, and build trust.


According to recent studies, 63% of patients said they would choose a healthcare provider based primarily on their online presence.

Importance of Digital Marketing in Healthcare


  1. Increased patient engagement
  2. Enhanced accessibility and reach
  3. Builds trust and credibility
  4. Targetting specific audiences with tailored content
  5. Cost-effective strategies
  6. Measurable results
  7. Improved patient experience

What does a healthcare digital marketing agency do?

Regular digital marketing agencies provide nearly identical marketing strategies to healthcare-focused ones with just one notable exception – they don’t specialize in the healthcare sector.

Ordinary digital marketing agencies lack the specialized knowledge of medical practices and patient attraction strategies that healthcare digital marketing agencies possess.

They understand what matters to healthcare providers, allowing you to focus on delivering quality care while they take charge of your marketing insights.

Healthcare marketing agencies help you develop a consistent brand image that resonates well with existing and potential patients.

Additionally, with their focused efforts you rank higher on search engines and develop a strong online presence.

Effective Healthcare Digital Marketing Strategies

1) Develop a Professional and User-Friendly Website

Your website is the first point of contact between you and potential patients. It serves as the digital front door to your practice.

Having a professional and user-friendly website that reflects your brand and values is essential. It also serves as an effective point of contact for existing patients.

Everything is connected to your website. This is why you must ensure mobile-friendly features. Many users access websites via smartphones and tablets, and a responsive design ensures a seamless experience across all devices.



According to 70% of customers, a website’s page speed and easy navigation affect their decision. Use clear headings, subheadings, and a well-organized menu.

Display your contact information prominently so users do not have to hunt for it. Include your phone number, email address, and physical address on the homepage and in the footer.

Most healthcare websites offer a secure patient portal where patients can schedule appointments, access medical records, and communicate with healthcare providers. This indicates prioritizing patient experience.

2) Implement Search Engine Optimization (SEO)

Having the most beautiful healthcare website with the most exciting content is not enough. You may still find yourself on the lower ranks of search results when you want to be high up on the first page itself.

Having your website optimized is the key to ranking high and a crucial aspect of healthcare digital marketing. Higher rankings lead to increased visibility, more website traffic, and ultimately more patients.


The best practices for healthcare SEO include:

  • Keyword research
  • On-page SEO
  • Quality content
  • Local SEO
  • Backlinks

You must keep in mind that SEO is not a one-time effort; it requires ongoing monitoring and adjustments.

Tools like Google Analytics and Google Search Console help [ track your website’s performance and identify areas for improvement.

3) Leverage Social Media Marketing

Social media is a powerful way to connect with patients and promote healthcare services. You may interact with your audience, offer insightful content, and create a devoted following around your practice by utilizing social media marketing.

Choosing social media platforms that are most appropriate for your target audience and practice is essential because not all of them are equal.

Some popular platforms for healthcare marketing include:

To succeed on social media, you need to create engaging content that resonates with your audience. Share health tips, medical news, and informational articles that provide value to your audience.

You can also highlight positive patient experiences and success stories to build trust and credibility.

Engagement is key to building a loyal community on social media. By actively engaging with your audience, you’ll build stronger relationships and foster a sense of trust and loyalty.

4) Engage in Email Marketing

One of the best ways to develop a relationship with your patients and inform them about your services is through email marketing.

A carefully thought-out email marketing approach will enable you to deliver helpful material, advertise exclusive deals, and foster patient loyalty.

Your emails’ open rate will not only be increased but they will also be written and formatted to lengthen the user’s stay on the website.

Email marketing is an art. Healthcare digital marketing agencies specialize in formulating emails that will improve your open rate.

Email marketing campaigns continue to be among the most effective types of digital marketing available today, and they’re a fantastic way to encourage, educate, and engage patients to take action.

Personalize your emails by addressing recipients by their names and tailoring content to their interests and preferences.

Make sure you include clear calls-to-action (CTAs) in your emails, encouraging readers to take specific actions such as scheduling an appointment, downloading a resource, or following you on social media.

Use email marketing automation tools to streamline your campaigns and save time. Set up automated workflows for welcome emails, appointment reminders, and follow-up messages.

5) Implement Online Reputation Management

Your online reputation can significantly impact your practice’s success.

Patients often rely on online reviews and ratings when choosing a healthcare provider. Almost 70% of people refer to online reviews before choosing a healthcare provider.


Potential patients regard medical professionals as more credible the more internet reviews they accrue.

Encourage existing patients to leave positive reviews on platforms like Google My Business, Yelp, and Healthgrades. You can ask for reviews in person, via email, or through follow-up messages.

You can also offer incentives such as discounts or small gifts to encourage patients to leave reviews.

Regularly monitor your online reviews and ratings using reputation management tools. Set up alerts to notify you of new reviews and track your overall reputation score.

6) Stay Compliant with Healthcare Marketing Regulations

Healthcare marketing is subject to strict regulations and guidelines to ensure patient privacy and ethical practices.

Staying compliant with regulations such as ADA and HIPAA is crucial to avoid legal issues and maintain patient trust.

Healthcare marketing regulations can change, so it’s important to stay updated on the latest developments.

Regularly review regulatory guidelines, attend industry conferences, and consult with legal experts to ensure your marketing practices remain compliant.

Embrace these strategies to stay on top and thrive in the digital age.


North Rose Technologies has years of experience in the healthcare industry, helping clients develop a strong and result-driven online presence. Connect with our team today!